Business Manual

Introduction

The Business Manual is a comprehensive web-based document that includes all of the systems and procedures employed within the business.

The Business Manual includes documentation for:

  • Quality, Environmental and Occupational Health Safety & Rehabilitation management - contained in the web
  • A list or reference to Operations Procedures - contained in the web
  • A listing of, and references to Checklists and Forms - accessible in their native application
  • Sample Documents - accessible in their native application

Reference Documents

Adopted Standards

The Business Management System is developed to comply with the following standards:

  • AS/NZS ISO 9001:2008, 'Quality management systems - Requirements'
  • ISO 14001:2004, 'Environmental management systems - Specification with guidance for use'
  • AS/NZS 4801:2001, 'Occupational health and safety management systems - Specification with guidance for use'

and to make reference to the Business Management System Operations Procedures.

Terms and Definitions

Terminology used in our Business Management System is as defined in AS/NZS ISO 9000:2000 'Quality management systems – Fundamentals and Vocabulary'.

Management System Overview

Business Manual covers the requirements of AS/NZS ISO 9001:2008 Standard, identifies the Organisation’s commitment to quality, and includes references to the associated Operations Procedures, that cover not only quality, but also environmental and OHS&R management aspects.

Operations Procedures  provide detail of What, Why, by Whom, When, Where and How a specific activity is carried out.

Forms that may include Quality, Environment and Safety data are filled with the relevant information to produce Quality Records as the result of implementing the Operations Procedures. Quality Records provide objective quality evidence of compliance with the relevant standards.

Project Management Plans and Inspection & Test Plans are developed to assure quality for a specific project. The plans incorporate the Client requirements by way of reporting, hold points, checklists, verification and management responsibility.

The MD on advice from the Quality Manager (QM) approves Business Management System documents.

Any approved document is a part of the Business Management system and is therefore either included in this web or accessible through it.

System Model

The model identifies three main processes:

  • Management System Process
  • Product and Service Delivery Process
  • Stakeholder Feedback Process

The four major elements of this model are:

Management System Documentation

Business Manual

Business Manual is the basic policy document and has been integrated into the Web-based Business Management System.

Business Manual identifies the Organisation's commitment to quality, safety and environmental management, describes the system documentation and outlines responses to ISO 9001:2008, ISO 14001:2004 and AS 4801:2001 requirements.

Project Management Plans

Where product quality, safety or environmental issues are related to unusual requirements that are not normally associated with existing standard products or services, or when required by contract, a Project Management Plan is produced in accordance with P-09 Project Management Plans to define the methods for assurance of quality, environmental and safety controls.

Project Management Plans are approved by the Managing Director and the Client when specified in the contract.

Operations Procedures

The following Operations Procedures are currently in use:

Control of Documents

JAPL control documents according to P-01 Document Control regardless of what media they are stored in.

Control of Records

JAPL control records according to P-02 Records Control regardless of what media they are stored in.